Support for CC Card Processing App

Welcome to the support page for the Card Processing Apps, including the Fur Solution CC-Updated App and the CC Card Processing App. This guide provides resources for app setup, hardware integration, transaction processing, troubleshooting, and contact support.

Contact Information

  • Email: For assistance, email us at ken@dhmfurs.com
  • Phone Number: Call us at +1 919-782-2165 (Monday to Friday, 9 AM - 5 PM EST)

Key Features

Feature
 Fur Solution CC-Updated App
 CC Card Processing App
Transaction Methods
 Insert, Swipe
 Tap, Insert, Swipe
Login Requirement
 Yes (Username and Password)
 No login required
Ease of Use
 Secure access with account login
 Intuitive UI and seamless flow
Compatibility
 iPad (iOS 15.1 or later)
 iPad (iOS 15.1 or later)

Getting Started

Hardware Requirements:
BBPOS Chipper or another compatible card reader.

Device Compatibility:
iPads running iOS 15.1 or later.

Installation and Setup

Fur Solution CC-Updated App

  • 1) Download and Install:
    — Download the app from the App Store.
    — Install the app on your iPad.

  • 2) Log In:
    — Open the app and log in using your username and password provided by your administrator.

  • 3) Pair the BBPOS Chipper:
    — Turn on the BBPOS Chipper device.
    — Navigate to the pairing section in the app.
    — Follow the on-screen instructions to pair the device via Bluetooth.

  • 4) Verify Connection:
    — Ensure the BBPOS Chipper is successfully connected.

CC Card Processing App

  • 1) Download and Install:
    — Download the app from the App Store.
    — Install the app on your iPad.

  • 2) Pair the BBPOS Chipper:
    — Turn on the BBPOS Chipper device.
    — Navigate to the pairing section in the app.
    — Follow the on-screen instructions to pair the device via Bluetooth.

  • 3) Verify Connection:
    — Ensure the BBPOS Chipper is successfully connected.

Processing Transactions

Steps for Both Apps

  • 1) Launch the App:
    — Open the app on your iPad.
    — For Fur Solution CC-Updated App, ensure you are logged in with your username and password.

  • 2) Enter Details:
    — Input the invoice number and transaction amount in their respective fields.

  • 3) Verify Device Connection:
    — Confirm that the BBPOS Chipper is powered on and paired with the app.

  • 4) Select Transaction Method:
    — Fur Solution CC-Updated App: Insert and Swipe methods.
    — CC Card Processing App: Tap, Insert, and Swipe methods.

  • 5) Complete the Transaction:
    — Follow the on-screen instructions for the chosen method.
    — Wait for the transaction to process.
    — Once completed, a confirmation message will display.

Video Demonstrations

Watch relevant video to guide you through the app's setup and functionality:

FAQs (Frequently Asked Questions)

General Questions

How do I connect the BBPOS Chipper to the app?

  • Enable Bluetooth on your iPad.
  • Open the app, navigate to the settings menu, and select "Pair Device".

What devices are compatible with the app?

  • iPads running iOS 15.1 or later.

Why isn’t my card reader connecting?

  • Ensure the BBPOS Chipper is powered on and charged.
  • Verify Bluetooth is enabled on your iPad.
  • Restart the app or check for firmware updates if issues persist.

Specific to Transactions

Do I need an account to use the app?

  • Fur Solution CC-Updated App: Yes, a username and password are required.
  • CC Card Processing App: No login is needed.

Can these apps be used by the general public?

  • No, the apps are exclusively designed for MLUXE/INTEGRATE IDEAS clients.

Troubleshooting Guide

Common Issues

  • BBPOS Chipper Not Pairing:
    — Ensure the device is powered on and charged.
    — Retry the pairing process after enabling Bluetooth.

  • Transaction Not Processing:
    — Verify the device has a stable internet connection.
    — Confirm the BBPOS Chipper is paired with the app.
    — Restart the app and retry the transaction.

Appendix: Additional Notes

  • Testing Instructions: No user login is required for the CC Card Processing App, but login is mandatory for the Fur Solution CC-Updated App. Follow the demonstration video for tap, insert, and swipe transactions.
  • Hardware Purchase: The BBPOS Chipper or compatible card readers are available directly through MLUXE.