Support for CC Card Processing App

Welcome to the support page for the CC Card Processing app. Here, you'll find resources to assist you with app setup, hardware integration, troubleshooting, and contacting support.

Contact Information

  • Email: For assistance, email us at ken@dhmfurs.com
  • Phone Number: Call us at +1 919-782-2165 (available Monday to Friday, 9 AM - 5 PM EST)

FAQs (Frequently Asked Questions)

How do I connect the BBPOS Chipper to the app?
Go to the app settings, enable Bluetooth, and pair the device. Follow the demonstration video for step-by-step guidance.

What devices are compatible with the app?
iPads running iOS 15.1 or later.

Why isn’t my card reader connecting?
Ensure the card reader is charged and Bluetooth is enabled on your iPad. If issues persist, try restarting your device or updating the firmware.

Troubleshooting Guide

Problem: The app is not detecting the card reader.
Solution: Ensure the card reader is powered on and within range. Restart the app and reattempt pairing.

Problem: Transactions are not processing.
Solution: Confirm the reader is properly paired and has a stable internet connection.

Hardware Information

The BBPOS Chipper or compatible card readers are available directly through MLUXE. Contact us for hardware inquiries, pricing, and purchasing details.

Resources and User Guides

User Guide

Getting Started

  • Step 1: Download and Install: Download the app from the App Store and install it on your iPad.
  • Step 2: Pair the BBPOS Chipper:
    — Turn on the BBPOS Chipper device.
    — Open the app on your iPad.
    — Navigate to the pairing section in the app.
    — Follow the on-screen instructions to pair the device via Bluetooth.
    — Ensure the device is successfully connected.

Processing Transactions

  • Open the App: Launch the CC Card Processing app on your iPad.
  • Enter Transaction Details: Input the invoice number and transaction amount in their respective fields and click “proceed to pay” button.
  • Verify Device Connection: Confirm that the BBPOS Chipper is powered on and paired with the app.
  • Initiate the Payment Process:
    — Tap “Continue” to start the transaction.
    — Choose the transaction method: Insert, Tap, or Swipe.
  • Complete the Transaction: Follow the on-screen instructions based on your chosen method and wait for the transaction to process.
  • Confirmation: Once the transaction is successful, a confirmation message will be displayed. If configured, a receipt option will also be available.

Troubleshooting

  • BBPOS Chipper Not Pairing:
    — Ensure the device is powered on.
    — Enable Bluetooth on your iPad.
    — Retry the pairing process.
  • Transaction Not Processing:
    — Verify internet connectivity.
    — Confirm that the BBPOS Chipper is paired.
    — Restart the app and retry the transaction.

Additional Features

  • Video Demonstration: Watch a detailed video demonstrating the app’s functionality, including hardware pairing and transaction processing (directly embedded within the page).

CC Card Processing App User Guide

Introduction

The CC Card Processing App enables businesses to securely process credit and debit card transactions using an external BBPOS Chipper or compatible card reader. This app integrates seamlessly with FileMaker to streamline payment processing and enhance operational efficiency.

Getting Started

Hardware Requirements:
BBPOS Chipper or another compatible card reader.

Device Compatibility:
Compatible with iPad devices only.

Target Audience:
This app is designed for clients of MLUXE/INTEGRATE IDEAS who use FileMaker and require credit card processing capabilities.

Installation and Setup

  • Step 1: Download and Install:
    — Download the app from the App Store.
    — Install the app on your iPad.
  • Step 2: Pair the BBPOS Chipper:
    — Turn on the BBPOS Chipper device.
    — Open the app on your iPad.
    — Navigate to the pairing section in the app.
    — Follow the on-screen instructions to pair the device via Bluetooth.
    — Ensure the device is successfully connected.

Processing Transactions

  • Step 1: Open the App: Launch the CC Card Processing app on your iPad.
  • Step 2: Enter Transaction Details: Input the invoice number and transaction amount in their respective fields.
  • Step 3: Verify Device Connection: Confirm that the BBPOS Chipper is powered on and paired with the app.
  • Step 4: Initiate the Payment Process: Tap “Continue” to start the transaction. Select the transaction method: Insert, Tap, or Swipe.
  • Step 5: Complete the Transaction: Follow on-screen instructions based on the selected method.
  • Step 6: Confirmation: A confirmation message will be displayed once the transaction is successful.

Additional Features

Video Demonstration:
Watch a detailed video about app functionality, hardware pairing, and transaction processing.

FAQs (Frequently Asked Questions)

Do I need an account to use this app?
No, this app does not require a user login.

Are there any fees for account creation?
No, accounts are provided as part of the API integration for clients.

Can the app be used by the general public?
No, it is exclusively designed for MLUXE/INTEGRATE IDEAS clients.

What should I do if the BBPOS Chipper doesn’t pair?
Ensure Bluetooth is enabled on your iPad and the BBPOS Chipper is powered on. Retry the pairing process.

Troubleshooting

  • BBPOS Chipper Not Pairing:
    — Ensure the device is charged and powered on.
    — Check that Bluetooth is enabled on your iPad.
    — Follow the pairing instructions in the app.
  • Transaction Not Processing:
    — Verify internet connectivity.
    — Confirm that the BBPOS Chipper is paired.
    — Restart the app and retry the transaction.

Appendix

  • Testing Instructions:
    — No user login is required.
    — Follow the demonstration video to process EMV, tap, insert, and swipe transactions.